The Patient Experience: An Essential Component in Improving Health Outcomes in Home Infusion

Recorded On: 05/15/2018

Patients have been receiving infusion therapy in their homes since the 1980s. However, the demand and volume of therapies that can be infused in the home continues to rise. Many of these infusions can be administered by the patient. This webinar will explore the importance of the patient experience in improving overall health outcomes in patients who receive home infusion by examining case studies and observations from the field. The first-ever Certified Patient Experience Professional in the pharmacy field, Amanda Walker, BSN, RN, CPXP, will share what she has learned about how to improve outcomes in home infusion by creating a practice focused on the patient experience. 

At the end of this presentation, learners will be able to: 
• Identify the role of home infusion nurses in infusion therapy education, administration, and management. 
• Explain verbally how they will use the tools discussed to evaluate their patients’ ability to infuse themselves safely or if a caregiver needs to be involved.
• Define patient experience (PX) and describe how they will incorporate the fundamentals of PX into their nursing practice, regardless of the care setting.  

Amanda Walker, BSN, RN, CPXP

Senior Vice President, Patient Experience

Amanda Walker, BSN, RN, CPXP, is the senior vice president, patient experience at Heritage Biologics, a home infusion and specialty pharmacy located just outside of Kansas City. An industry leader in patient experience, Amanda became the first Certified Patient Experience Professional (CPXP) in the pharmacy sphere and created the first patient-experience program in a pharmacy. As a member of the executive leadership team at Heritage Biologics, Amanda has woven patient experience into every element of the pharmacy’s program, unifying quality, safety, and experience strategies to improve overall patient outcomes. Before joining Heritage Biologics, she worked at the University of Kansas Hospital, serving the hematology/oncology, blood and marrow transplant inpatient population as a nurse, and later, as a clinical nurse educator, overseeing the education of more than 150 nurses and staff. Amanda’s passion for treating the whole patient has led her to become involved as a board member with the Kansas City chapter of HopeKids, a nonprofit organization which focuses on providing activities and support to children with life-threatening medical conditions and their families. 

CRNI® RUs: This session has been approved for 1 CRNI® recertification unit and meets the non INS Meeting criteria.

Contact Hours: This session has been approved for 1 contact hour

Expiration date for receipt of contact hours: May 15, 2021


Live event: 05/15/2018 at 1:00 PM (EDT) You must register to access.
Webinar Evaluation
Printable Certificate You must register to access.