Virtual Conference: Culture of Collaboration in Infusion Therapy

Recorded On: 11/02/2018

CULTURE OF COLLABORATION IN INFUSION THERAPY

Nurses are in the “bull’s eye” of the health care paradigm that is the “triple aim” of transformative changes in health care: improved patient satisfaction, improved outcomes, and reduction of health care costs. The transition of infusion therapy between care units and departments in the acute care setting may also need to continue to settings outside of hospital walls including home care, ambulatory care, and long-term care. The unique skill set of the infusion nurse ensures that patients and families requiring continued infusion therapy, are connected to resources that enable successful navigation through a complex system.

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Defining the Course: Care Coordination

9:00 - 10:00 AM EST
  • Nurses play an important role in ensuring that patient care is coordinated across the care continuum
  • Collaboration and high-performance teamwork is critical
  • National call for care coordination will be examined

Building a Culture of Safety: It Starts with Me

10:00 - 11:00 AM EST
  • The history and state of preventable medical harm will be explored
  • Effect of hierarchal structure of patient care will be discussed
  • A case study to troubleshoot real-life solutions will be presented 

It Happens Across the Lines: A Patient-Entered Approach

11:00 AM - 12:00 PM EST
  • Overview of weaknesses and strengths encountered by the care coordination team
  • Patient case study that illustrates challenges in transitioning from acute to home care setting
  • Highlighting positive outcomes and developmental areas

Having a Voice in Your Treatment

1:30 - 2:30 PM EST
  • Treatment team is responsible for providing patient with risks and benefits
  • Patient-centered care requires the placement of the patient at the center of treatment decisions
  • Nurses must facilitate communication between the treatment team and the patient

When Nurses Collaborate: Tactical Communication Skills

2:30 - 3:30 PM EST
  • Session will begin with the Arudia Win-Win Conversation Model
  • Presentation of C-Suite best practices and tips to improve leadership, management, and collaborative skills 
  • Getting to the heart of challenges in ways that leave patients, family members, caregivers, and colleagues feeling respected and valued
Contact Hours

This entire program has been approved for 5 contact hours. Expiration date for receipt of contact hours: November 2, 2021

CRNI® Recertifications Units

This entire program has been approved for 10 CRNI® recertification units.
*Note: Participants who attend the live version of this program at the 2018 National Academy in Washington, D.C. are not eligible to receive contact hours or CRNI® recertification units through this online program.

Sessions for this One Day Program will allow attendees to explore and expand their knowledge, attitudes, and skills. This will enable them to establish strong, secure, and collaborative connections in the ever-changing health care environment.

Defining the Course: Care Coordination

Gerri Lamb, PhD, RN, FAAN

9:00 – 10:00 AM EST

Infusion nurses play an important role in helping ensure that care for patients is coordinated across the care continuum. As pivotal members of the interprofessional team, infusion nurses possess professional expertise and relationships with patients and families which are essential to care coordination outcomes. The extent to which these strengths are translated into meaningful contributions for quality and value relies heavily on collaboration and high-performance teamwork. In this presentation, the national call for care coordination and teamwork, as well as the implications for infusion nurses, are examined. Finally, how infusion nurses can take immediate action through teamwork and care coordination to improve the quality and value of health care for patients and families will be explored..

Learning Outcomes: After the session, attendees will be able to list key issues and barriers to advancing care coordination for patients with complex chronic illnesses; examine how interprofessional team performance contributes to care coordination outcomes; and identify 3 actions infusion nurses can take to improve teamwork and care coordination.


Building a Culture of Safety: It Starts With Me

Cheri Constantino-Shor, MSN, RN, CRNI®, CMSRN
10:00 - 11:00 AM EST

This session will explore the history and contemporary state of preventable medical harm in the United States and the impact a lack of teamwork has on patient outcomes. It also will discuss the reality of the effect of the hierarchical structure of patient care and explore the changing landscape of health care and how a focus on quality has had an impact on our everyday work. A case study will help troubleshoot real-life solutions for everyday infusion challenges and will address communication barriers and strategies, while encouraging attendees to identify specific steps that can be taken to hold personal accountability for contributing to a culture of safety.

Learning Outcomes: After the session, attendees will be able to correlate how working together can improve patient outcomes; describe 3 barriers to working together as a collaborative health care team; and discuss ways in which health care workers can function better as an efficient, interdisciplinary team.


It Happens Across the Lines: A Patient-Centered Approach

Daniel Heaton, PharmD, RPh
11:00 AM - 12:00 PM EST

This presentation will provide an overview of the weaknesses and strengths the care coordination team encounters during patient transitions of care—from inpatient to outpatient settings—for patients needing continued infusion therapy at home. Attendees will be led through a patient case study that Illustrates the challenges involved in transitioning from an acute to a home care setting. Through the case study, examples of positive outcomes and developmental areas will be highlighted, with an emphasis on how to improve communication and collaboration to provide the best possible patient care and outcomes. 

Learning Outcomes: After the session, attendees will be able to identify barriers that are encountered during transition from inpatient to outpatient settings; describe areas that require collaboration and clarification when a patient is transitioned to infusion therapy at home or in an outpatient setting; identify communication barriers that occur between nurses and pharmacists when treating patients in a home care setting; and discuss ways in which health care professionals can collaborate to help ensure best outcomes and maximize patient comfort during difficult transitions.


Having a Voice in Your Treatment

Donna Wilson, MSN, RN, CBCN
1:30 - 2:30 PM EST

When defining treatment goals, the responsibility of the treatment team is to provide the patient with information on expected outcomes, as well as the risks and benefits of the treatment plan. Perceptions of treatment goals may differ between the treatment team and the patient. To ensure a patient’s treatment preferences are honored, shared decision-making must be person-centered and well informed. Patient-centered care requires the treatment team to place the patient at the center of treatment decisions by identifying and respecting the patient’s preferences, values, cultural traditions, and socioeconomic conditions. Nurses are in a unique position to facilitate communication between the treatment team and the patient concerning treatment options and to assist in coordinated and collaborative care, focusing not only on the physical comfort of the patient, but also on his or her emotional well-being.

Learning Outcomes: After the session, attendees will be able to (1) identify possible differences in the perceptions of treatment goals between patients, caregivers, and clinicians; (2) describe the role of the registered nurse in collaborating on treatment decisions as a member of the treatment team; and (3) define techniques to maintain therapeutic communication between the treatment team and the patient.


When Nurses Collaborate: Tactical Communication Skills

Anne Collier, MPP, JD, PCC
Cynthia Shaffer, MS, MBA, ACC
2:30 - 3:30 PM EST

Patient care, patient and staff safety, effective interprofessional teamwork, and staff well-being all depend on effective collaboration. Attendees will learn C-Suite best practices and tips that will noticeably improve their leadership, management, and collaborative skills. In this interactive session, we will build your collaboration skills and overall tactical communication competencies, arming you with what you need to be more effective. The session begins with the Arudia Win-Win Conversation Model, which is built on a problem-solving, rather than blame-focused, foundation. Attendees will learn how to get to the heart of the challenge in a way that leaves patients, family members, caregivers, and colleagues feeling respected and valued. Attendees will also learn the Arudia Coaching Model, the tool of choice when it comes to engaging and empowering others. When combined, these tools will help you to develop solutions that take into consideration all those affected by the outcome.

Learning Outcomes: After the session, attendees will be able to describe ways to apply the Arudia Win-Win Conversation Model for better collaboration and patient outcomes; verbalize ways to leverage the Arudia Coaching Model to engage and gain buy-in from patients and colleagues; and acknowledge they are more confident in difficult conversations with everyone—from the patient to the provider.


Contact Hours

This entire program has been approved for 5 contact hours. Expiration date for receipt of contact hours: November 2, 2021

CRNI® Recertification Units

This entire program has been approved for 10 CRNI® recertification units.

*Note: Participants who attend the live version of this program at the 2018 National Academy in Washington, D.C. are not eligible to receive contact hours or CRNI® recertification units through this online program.

Gerri Lamb, PhD, RN, FAAN

Arizona State University

Gerri Lamb, PhD, RN, FAAN, is a professor and director of Arizona State University’s Center for Advancing Interprofessional Practice, Education, and Research. A past chair of the American Interprofessional Health Collaborative and a convener of the Arizona Nexus Innovations Network, Dr. Lamb has served as an expert consultant for many professional organizations, including the National Committee for Quality Assurance and the Agency for Healthcare Research and Quality.


No conflict of interest to disclose

Cheri Constantino-Shor, MSN, RN, CRNI®, CMSRN

Virginia Mason Medical Center

Cheri Constantino-Shor, MSN, RN, CRNI®, CMSRN, is the director of clinical practice and professional development at Virginia Mason Medical Center. With more than 24 years of nursing experience, she has spoken nationally about her passion for creating a healthy work environment in health care. She is 1 of 5 nurses in the country appointed to the Academy of Medical-Surgical Nurses’ Healthy Practice Environment National Task Force.


No conflict of interest to disclose

Daniel Heaton, PharmD, RPh

Intermountain Healthcare

Daniel E Heaton, PharmD, RPh, is a clinical pharmacist with Intermountain Homecare and Hospice, specializing in total parenteral nutrition, chemotherapy, and intravenous antibiotic therapy. Dr. Heaton has 15 years' experience with home infusions and collaborating with pharmacists, nurses, and doctors to create positive outcomes. He completed a training and certificate program for home infusions through the National Home Infusion Association.


No conflict of interest to disclose

Donna Wilson, MSN, RN, CBCN

Massey Cancer Center at Virginia Commonwealth University

Donna M. Wilson, MSN, RN, CBCN, a certified breast care nurse, cares for oncology patients in the inpatient setting and is a patient nurse navigator in breast health at the Virginia Commonwealth University Massey Cancer Center's clinic. As a navigator, she advocates for, educates, and assists cancer patients throughout their treatment.


No conflict of interest to disclose

Anne Collier, MPP, JD, PCC

Arudia

Anne E. Collier, MPP, JD, PCC, is the founder and chief executive officer of Arudia, an organization dedicated to improving culture, collaboration, and communication. In 2004, after 11 years of practicing law, she began working with organizations to help improve leadership and collaborative skills. The author of "The Workplace Toolkit—Actionable Approaches to People Problems," she has developed the Arudia System, which helps alter organizations through a combination of executive coaching, in-person workshops, webinar teleclasses, and online learning.


No conflict of interest to disclose

Cynthia Shaffer, MS, MBA, ACC

Arudia

Cynthia Shaffer, MS, MBA, ACC, is practice group chair in health care at Arudia. She has 20 years’ experience in executive and management roles in health care and life sciences, including 10 years in an academic medical center. An associate certified coach through the International Coach Federation, she is a Myers Briggs Type Indicator certified practitioner, and is qualified to administer the Actualized Leader Profile and the Group Culture Profile.


No conflict of interest to disclose

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Virtual Conference
Live event: 11/02/2018 at 9:00 AM (EDT) You must register to access.
Evaluation
Nurses are in the “bull’s eye” of the health care paradigm that is the “triple aim” of transformative changes in health care: improved patient satisfaction, improved outcomes, and reduction of health care costs. The transition of infusion therapy between care units and departments in the acute care setting may also need to continue to settings outside of hospital walls including home care, ambulatory care, and long-term care. The unique skill set of the infusion nurse ensures that patients and families requiring continued infusion therapy, are connected to resources that enable successful navigation through a complex system. You must register to access.
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One Day Program Virtual Conference: Culture of Collaboration in Infusion Therapy You must register to access.