Teamwork Makes the Dream Work: Shifting the Focus on Why Things Go Right
In this session learners will shift the patient safety mindset from learning from and responding to error to more deeply understanding how teamwork is the foundation of safety. As we put the patient at the center of our care, we recognize the interconnectedness of the complex system in which care is delivered—the importance of the team. We will expand the conversation on infusion safety and the traditional Safety 1.0 thinking to the concept of Safety 2.0—understanding why things go right. Participants will recognize the power of teams in complex adaptive systems, take away specific skills to enhance teamwork, and be re-energized to continue making a positive impact in the lives of patients.
At the conclusion of this session, learners will be able to:
• Describe the differences between Safety 1.0 and Safety 2.0 thinking
• Discuss the importance of shifting the patient safety mindset to learning why things go right using a patient story
• Explain specific strategies to enhance teamwork to support safety
Kara Lyven, MBA, CPPS
Kara Lyven, MBA, CPPS, is the executive director for patient safety at Duke University Hospital, where she provides oversight and operational leadership for the hospital’s patient safety program. Kara joined Duke in 2016 as a senior patient safety associate and previously served as the director of North Carolina Hospital Association’s (NCHA) Patient Safety Organization. She gained extensive experience as a patient safety and quality improvement specialist for 10 years at a 452-bed hospital in upstate New York and has served as a regulatory safety associate at Pfizer in New York City. Kara Lyven holds a bachelor’s degree in neuroscience and an MBA in pharmaceutical studies, and is a certified professional in patient safety (CPPS) and a TeamSTEPPS® master trainer. She is Green Belt certified and is a faculty member with the Institute of Health Improvement (IHI).