Learning Center
Applying Effective Psychological Techniques to Improve Patient Receptivity and Adherence
Includes a Live Web Event on 05/13/2025 at 1:00 PM (EDT)
Nurse efforts to provide patient education and recommendations may, at times, be insufficient to produce behavioral change. Moreover, attempts to persuade patients to adhere to recommendations may result in agreement lacking in follow-through, or outright opposition. Motivational Interviewing (MI) is a patient-centered, evidence-based communication approach with actionable tools for increasing patient receptivity and adherence to medical information and recommendations. This webinar will provide an overview and live demonstration of a specific MI-based communication framework called Ask—Offer—Ask (AOA). Nurses will learn how to apply the AOA approach to share medical information and advice in a way that avoids lecturing and increases patient receptivity and reduces defensiveness.
Learning Objectives: At the conclusion of this session, learners will be able to:
- Describe the Ask—Offer—Ask (AOA) framework and compare/contrast with traditional advice-giving
- Explain how to apply the AOA approach to sharing medical education and recommendations with patients
- Identify clinical opportunities to apply the AOA framework
Valerie Hoover, PhD
Valerie Hoover, PhD, is a licensed clinical psychologist in California. She completed her PhD in Clinical Psychology at the University of Florida, with an emphasis in clinical health psychology and health behavior change. She then completed her clinical residency at Rush University Medical Center in Chicago and postdoctoral fellowship at the San Francisco VA Medical Center. In 2015, Dr Hoover joined the clinical faculty at Stanford University, School of Medicine, Division of Cardiovascular Medicine. In her role at Stanford, in addition to seeing patients and consulting with health care teams, she also provided Motivational Interviewing (MI) training with medical professionals in Cardiovascular Medicine, Primary Care, Clinical Nutrition Services, and Genetic Counseling. In 2017, Dr Hoover was inducted into the Motivational Interviewing Network of Trainers (or MINT), which was established in 1997 by the founders of Motivational Interviewing and is the foremost professional home and certifying organization for MI trainers. She currently serves as an Adjunct Clinical Instructor at Stanford University, Department of Psychiatry and Behavioral Sciences; sees patients in her private practice; and works with health care organizations to bring Motivational Interviewing training to their health care workforce.
CRNI® RUs: This session has been approved for 2 CRNI® recertification units and meets the non INS Meeting criteria.
Contact Hours: This session has been approved for 1 contact hour
Expiration date for receipt of contact hours: May 13, 2028
To receive contact hours for this educational activity, you are required to attend the entire educational activity and complete the evaluation.
The Infusion Nurses Society is approved as a provider of continuing nursing education by the California Board of Registered Nursing, provider #CEP14209. The certificate must be retained by the attendee for a period of 4 years.
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